:root {
  --bg: #f4f2ee;
  --card: #ffffff;
  --ink: #1c2430;
  --muted: #5f6b7a;
  --line: #e2ddd5;
  --brand: #0f5f5c;
  --brand-soft: #e3f0ee;
  --bot: #eef1f5;
  --me: #0f5f5c;
  --red: #b42318;
  --red-soft: #fdecea;
  --amber: #a15c07;
  --amber-soft: #fff4e0;
  --violet: #6b3fa0;
  --violet-soft: #f1eafa;
  --blue: #1d5fa8;
  --blue-soft: #e8f0fb;
  --green: #2f7a3e;
  --green-soft: #e8f4ea;
  --grey: #4a5563;
  --grey-soft: #eef0f2;
  --radius: 14px;
  --font: "IBM Plex Sans", system-ui, -apple-system, "Segoe UI", sans-serif;
  --font-ar: "IBM Plex Sans Arabic", "IBM Plex Sans", system-ui, sans-serif;
}
* { box-sizing: border-box; }
[hidden] { display: none !important; }
html, body { margin: 0; }
body { background: var(--bg); color: var(--ink); font: 15px/1.5 var(--font); }
html[dir="rtl"] body, [dir="rtl"] { font-family: var(--font-ar); }
button { font: inherit; cursor: pointer; }
h1, h2, h3 { margin: 0 0 .5rem; line-height: 1.25; }
h1 { font-size: 1.5rem; }
h2 { font-size: 1.1rem; }
h3 { font-size: .95rem; margin-top: 1rem; color: var(--muted); font-weight: 500; }
.muted { color: var(--muted); }
.small { font-size: .85rem; }

.banner { background: #1c2430; color: #f4f2ee; text-align: center; padding: .45rem 1rem; font-size: .85rem; }

.top { display: flex; align-items: center; justify-content: space-between; gap: 1rem; padding: 1rem 1.5rem; max-width: 1400px; margin: 0 auto; }
.brand { display: flex; align-items: center; gap: .75rem; }
.mark { display: grid; place-items: center; width: 40px; height: 40px; border-radius: 10px; background: var(--brand); color: #fff; font-weight: 600; font-size: .9rem; }
.name { font-weight: 600; font-size: 1.05rem; }
.sub { color: var(--muted); font-size: .85rem; }
.lang { display: flex; background: var(--card); border: 1px solid var(--line); border-radius: 999px; padding: 3px; }
.lang button { border: 0; background: transparent; padding: .35rem .9rem; border-radius: 999px; color: var(--muted); }
.lang button.on { background: var(--brand); color: #fff; }

main { max-width: 1400px; margin: 0 auto; padding: 0 1.5rem 3rem; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 1.5rem; }

.consent { max-width: 680px; margin: 2rem auto; }
.consent ul { padding-inline-start: 1.2rem; margin: 1rem 0; }
.consent li { margin: .45rem 0; }
.consent .note { background: var(--brand-soft); border-radius: 10px; padding: .75rem 1rem; color: var(--brand); }
.agree { display: flex; gap: .5rem; align-items: center; margin: 1rem 0; }
.primary { background: var(--brand); color: #fff; border: 0; border-radius: 10px; padding: .7rem 1.4rem; font-weight: 500; }
.primary:disabled { opacity: .45; cursor: not-allowed; }

.app { display: grid; grid-template-columns: 280px minmax(340px, 1fr) minmax(360px, 1.15fr); gap: 1rem; align-items: start; margin-top: .5rem; }
.patients, .clinician, .phone { background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); }
.patients { padding: 1rem; position: sticky; top: 1rem; }
.pcard { display: block; width: 100%; text-align: start; background: #fff; border: 1px solid var(--line); border-radius: 12px; padding: .7rem .8rem; margin: .5rem 0; }
.pcard:hover { border-color: var(--brand); }
.pcard.on { border-color: var(--brand); box-shadow: 0 0 0 2px var(--brand-soft); }
.pcard .pname { font-weight: 600; }
.pcard .plang { font-size: .78rem; color: var(--brand); background: var(--brand-soft); border-radius: 999px; padding: .05rem .5rem; margin-inline-start: .35rem; }
.pcard .psum { color: var(--muted); font-size: .85rem; margin-top: .2rem; }
.speed { display: flex; flex-wrap: wrap; gap: .35rem; align-items: center; margin-top: .75rem; font-size: .85rem; color: var(--muted); }
.speed button { border: 1px solid var(--line); background: #fff; border-radius: 999px; padding: .2rem .7rem; color: var(--ink); }
.speed button.on { background: var(--ink); color: #fff; border-color: var(--ink); }

.phone { display: flex; flex-direction: column; height: min(78vh, 760px); overflow: hidden; }
.phone-head { display: flex; justify-content: space-between; align-items: center; padding: .8rem 1rem; border-bottom: 1px solid var(--line); }
.phone-title { font-weight: 600; }
.phone-sub { color: var(--muted); font-size: .82rem; }
.pill { font-size: .75rem; border-radius: 999px; padding: .15rem .6rem; white-space: nowrap; }
.pill.rec { background: var(--amber-soft); color: var(--amber); }
.chat { flex: 1; overflow-y: auto; padding: 1rem; display: flex; flex-direction: column; gap: .5rem; scroll-behavior: smooth; }
.msg { max-width: 82%; padding: .55rem .8rem; border-radius: 14px; white-space: pre-wrap; animation: pop .18s ease-out; }
.msg.bot { background: var(--bot); align-self: flex-start; border-end-start-radius: 4px; }
.msg.me { background: var(--me); color: #fff; align-self: flex-end; border-end-end-radius: 4px; }
.msg.readback { background: var(--brand-soft); }
.msg.outcome { background: #fff; border: 1px solid var(--line); border-inline-start: 4px solid var(--brand); }
.msg.outcome.EMERGENCY { border-inline-start-color: var(--red); background: var(--red-soft); }
.msg.outcome.ESCALATE_URGENT { border-inline-start-color: var(--amber); background: var(--amber-soft); }
.msg.route { background: #fff; border: 1px dashed var(--line); }
.msg .kind { display: block; font-size: .72rem; color: var(--muted); margin-bottom: .15rem; }
.msg.me .kind { color: #cfe5e3; }
.typing { align-self: flex-start; color: var(--muted); font-size: .85rem; padding: .2rem .5rem; }
.composer { display: flex; gap: .5rem; padding: .7rem; border-top: 1px solid var(--line); }
.composer input { flex: 1; border: 1px solid var(--line); border-radius: 10px; padding: .55rem .7rem; font: inherit; background: #faf9f7; }
.composer button { border: 0; border-radius: 10px; padding: 0 1rem; background: var(--line); color: var(--muted); }
@keyframes pop { from { transform: translateY(5px); } to { transform: none; } }

.clinician { padding: 1rem; height: min(78vh, 760px); overflow-y: auto; }
.clin-head { display: flex; justify-content: space-between; align-items: baseline; gap: .5rem; flex-wrap: wrap; }
.outcome { border-radius: 12px; padding: .8rem 1rem; margin: .5rem 0; }
.outcome.empty { background: var(--grey-soft); color: var(--muted); }
.outcome .olabel { font-weight: 600; font-size: 1.05rem; }
.outcome.EMERGENCY { background: var(--red-soft); color: var(--red); }
.outcome.ESCALATE_URGENT { background: var(--amber-soft); color: var(--amber); }
.outcome.ESCALATE_ROUTINE { background: var(--blue-soft); color: var(--blue); }
.outcome.PATHWAY_ELIGIBLE { background: var(--green-soft); color: var(--green); }
.routes { display: flex; flex-wrap: wrap; gap: .4rem; margin-top: .5rem; }
.route { font-size: .82rem; border-radius: 999px; padding: .2rem .7rem; font-weight: 500; }
.route.urgent_assessment { background: var(--red); color: #fff; }
.route.fertility_services { background: var(--violet-soft); color: var(--violet); }
.route.andrology_urology { background: var(--blue-soft); color: var(--blue); }
.route.primary_care { background: var(--green-soft); color: var(--green); }
.route.self_care { background: var(--grey-soft); color: var(--grey); }
.answers { display: flex; flex-direction: column; gap: .35rem; }
.ans { display: grid; grid-template-columns: 62px 1fr; gap: .6rem; align-items: start; padding: .45rem .55rem; border-radius: 10px; background: #faf9f7; animation: pop .2s ease-out; }
.ans.yes { background: #fffaf0; }
.state { font-size: .72rem; font-weight: 600; text-transform: uppercase; text-align: center; border-radius: 6px; padding: .1rem 0; }
.state.yes { background: var(--amber-soft); color: var(--amber); }
.state.no { background: var(--grey-soft); color: var(--grey); }
.state.unknown, .state.contradictory { background: var(--red-soft); color: var(--red); }
.ans .meaning { font-size: .88rem; }
.ans .quote { font-size: .82rem; color: var(--muted); margin-top: .1rem; }
.ans .quote q { color: var(--ink); }
details { margin-top: .8rem; border-top: 1px solid var(--line); padding-top: .6rem; }
summary { cursor: pointer; font-weight: 500; }
#why li { margin: .3rem 0; font-size: .88rem; }
#sbar .sec { margin: .6rem 0; }
#sbar .sec b { display: block; font-size: .8rem; color: var(--muted); letter-spacing: .02em; }
#sbar pre, #audit pre { white-space: pre-wrap; font: .82rem/1.45 ui-monospace, SFMono-Regular, Menlo, monospace; margin: .2rem 0 0; background: #faf9f7; border-radius: 8px; padding: .55rem; direction: ltr; text-align: left; }
.kv { display: grid; grid-template-columns: max-content 1fr; gap: .2rem .8rem; font-size: .85rem; }
.kv code { font: .8rem ui-monospace, Menlo, monospace; word-break: break-all; }

.how { margin-top: 1.5rem; background: var(--card); border: 1px solid var(--line); border-radius: var(--radius); padding: 1.25rem 1.5rem; }
.how ol { padding-inline-start: 1.2rem; }
.how li { margin: .4rem 0; }

@media (max-width: 1100px) {
  .app { grid-template-columns: 1fr 1fr; }
  .patients { grid-column: 1 / -1; position: static; }
  #patient-list { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: .5rem; }
  .pcard { margin: 0; }
}
@media (max-width: 760px) {
  .top, main { padding-left: 1rem; padding-right: 1rem; }
  .app { grid-template-columns: 1fr; }
  .phone, .clinician { height: auto; max-height: none; }
  .chat { max-height: 70vh; }
}